Definitions
Seller refers to the website owner – the person to whom the order for the purchase has been given.
Buyer refers to the person or organisation placing the order.
Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.
Payment
All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Paypal as a form of payment.
Shipping Policies
Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally or on rush orders. Offer for Free Shipping does not apply to any orders shipped outside of the country. Additional shipping will be charged for orders shipped outside of country. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.
More detailed information on our shipping policies is available here: shipping policy.
Refund/Return Policy
Items are entitled to be refunded or retuned if the buyer notifies the seller within 30 days of the date of purchase.
The buyer must contact the seller by email: theteam@customersupport.care or through the customer account page on the website where a return can be processed. Not all merchandise is returnable. Shipping charges incurred for returned merchandise is the responsibility of the buyer.
Please see our return policy for more detailed information: return policy.
Cancellation
An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.
Complaints
Any complaints about items or the seller should be submitted to our support team. Please email: theteam@customersupport.care. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.
Legalities
The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
Any dispute arising out of such use of the website is subject to the laws of the site owner’s state.
These billing terms and conditions are subject to change.
Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
A 12.5% service and processing fee applies on all cancellations.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of the company (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of the company
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
FREE SHIPPING AND DELIVERY
Due to current HIGH DEMAND - please allow 7 to 14 days for delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in South East Asia will be shipped by ePacket or DHL Courier depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Cushion Covers high quality! First time ordering and I will order some more! very happy! Highly recommend!
gorgeous color
just perfect
Beautiful colors very nice velvet feel. Great store thank you for the free gifts. Just as described.
Great quality , I love that green color
Arrived quickly! They look so luxurious actually better than I expected! Got a lovely greeting card from the store too. 5 stars!
The Quality of the tower
ordered two beautiful cushion covers! quality is very good. I would say: order! nice saleswoman with a sweet note.
Very happy with the pillowcases. Fabric very soft to the touch. Beige light gray tinge. Thanks It's so nice!!
second time ordering and I am very happy and satisfied with this purchase! Again Thank you
Bags good quality, are carefully, color match. Thank You
Excellent product quality! Beautiful product as pictured! Recommend!!! Seller has been very helpful and gentilissimo! Thank You!!!
great quality, Nice store
Parcel arrived after 20 days in Tula region Covers very beautiful and high quality order is not the first time All super Seller recommend a present thanks to For buyers: beige color is lighter than champagne
perfecto muy bena calidad y vendesor muy agradable y el detalle del vendedor perfecro
Ze zijn geweldig!
Perfect! I recommend this store and store! Amazing! Thank you for quality and fast shipping!
I really recommend these! Perfect quality and gorgeous colors. Very satisfied!
Wonderful !
Arrived pretty quickly . Seller put some small presents and card. So sweet ))) Quality is nice. I recommend!
Great quality super fast shipping!
Thank you so much. I am very satisfied with your product. It has a better look even from your website. Thaks for the lovely card with your handwriting.
Beautiful covers. Its soft and is of gd quality! Im also impressed tt the store left a handwritten card! Excellent customer service!
Schnelle Lieferung, gute Verarbeitung und netter Verkäufer:)
It's my seond pillow cover I oreder from this store, they are SUPER nice and the color matches the picture. I love the fabric because it's highly sewed. Thank you for super fast dellivery! :) The seller is so nice he send me another note thanking me. RECOMENDED!
Super beautiful and very fast shipping.
Wow!Качество супер!До Эстонии шли 10 дней
Смотрятся круто и дорого
Lovely quality top product i Will order more
Супер быстрая доставка!!!качество супер!!!
Отличные чехлы
Excellent Fast Delivery**Very happy with Quality
very beautifull covers again.. i am very satisfied with this store.. i always recieve hand writen card with regards and its just very nice!
Very fast shipping and nice product. I am happy with the transaction.
excellent quality! color bright, nice material. as photo all
super satisfied with the quality covers de cushion! store very considerate, man sent a toast
very fast shipping gorgeous quality
perfect!! thank you! also got a little handwritten note, which is absolutely adorable ❤
freeshipping my second purchase in it! perfect quality free
Super!