Refunds & returns
Contact us within 15 days of the original purchase to request a return. Keep the product in its original packaging and provide the receipt or order confirmation. Purchases from other retailers must be handled by that retailer.
Change of mind
Ask us for the correct return address before sending an item. You pay return postage for a change-of-mind return. Original shipping charges are not refunded for a change of mind. Refunds are processed within 24 to 48 hours after receipt of the returned item, through the original payment method unless another arrangement is agreed.
Changes and cancellations
Contact us promptly, preferably within 12 hours of ordering. An order cannot be changed once dispatch has begun. No cancellation or packing-and-handling penalty applies.
Damaged, incorrect or missing items
Contact us promptly if the item is damaged, incorrect, incomplete or does not arrive. Include the order reference and details so the team can resolve the problem. This policy does not limit rights available under applicable consumer law.